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 Home > Case Studies > Public Offices |
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Korean government offices frequently adapt speech technology for their wide range of systems with the view of providing faster and more convenient services to public. Speech technology has especially been useful in accommodating disables who may not have the capability to obtain information the way everyone else is accustomed to. What is even better is that speech technology not only provides convenience, but also cost-effectiveness at the same time.
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Weather Forecast |
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Weather changes without prior notice, and in order to provide the most effective means to update the constantly changing weather information is using text-to-speech technology. Telephone number "131" is currently providing Korea's weather forecast using Voiceware's TTS technology where precipitation, current temperature, wind and other weather related information are updated and made available.
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Traffic Information |
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Korea's highways and roads are very unpredictable as they often get jammed without any particular reason. People frequently utilize the 24 hour traffic information service to obtain traffic status of a particular location. The only way to cope with the unpredictable conditions of the Korean roads, the service gladly adapted Voiceware's TTS technology.
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Emergency Auto-notification System |
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TTS has been adapted to an auto-notification system for catastrophic incidents in order to provide effective and efficient means to notify the emergency situations to the public. Any catastrophic incidents are typed first and then converted into speech using TTS. This particular solution reduces the time to separately recording the information while allowing accurate and speedy transfer of information to take place.
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VAD(Voice Activated Dialing) |
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One can easily get connected to a desired personnel or department by vocally stating the name of the
department one wishes to get in touch with over the phone. By doing so, one does not necessarily need to know the name of the person on duty when he/she needs to contact the public offices. Subsequently, VAD can reduce the cost related to human operated call centers by replacing human operators with a simple system.
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Public offices that are currently utilizing Voiceware solutions |
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